Privacy Policy
The Hairstylist YYC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
1.1 Information You Provide
We collect personal information you voluntarily provide when you:
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Book an appointment (name, phone number, email address)
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Complete intake or consultation forms (hair history, allergies, sensitivities)
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Sign up for promotional emails or loyalty programs
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Contact us via phone, email, or our website contact form
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Purchase products or gift cards
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
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Browser type and version
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Pages visited and time spent on the site
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Referring website or source
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IP address and approximate location
This information is collected through cookies and similar tracking technologies (see Section 7).
1.3 Payment Information
Payment card details are processed securely through our third-party payment processor. We do not store your full credit card information on our systems.
2. How We Use Your Information
We use your personal information to:
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Schedule and manage your appointments
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Communicate appointment reminders and confirmations
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Provide hair services and track your hair history for consistent care
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Process payments and prevent fraudulent transactions
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Send promotional emails, special offers, or newsletters (with your consent)
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Respond to your inquiries and provide customer support
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Improve our website and service offerings
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Comply with legal obligations
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
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Service providers: Third-party platforms we use to operate our business, such as Vagaro (appointment booking) and Wix (website). These providers are contractually obligated to protect your information.
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Payment processors: To complete transactions securely.
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Legal authorities: If required by law, court order, or to protect the rights and safety of our clients, staff, or business.
4. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Hair history records may be retained for up to 5 years to provide consistent services. You may request deletion of your information at any time (subject to legal retention requirements).
5. Your Rights
Under PIPA (Alberta) and PIPEDA, you have the right to:
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Access the personal information we hold about you
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Request corrections to inaccurate or incomplete information
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Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
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Request deletion of your personal information
To exercise any of these rights, please contact us using the information in Section 9.
6. Security of Your Information
We implement reasonable physical, administrative, and technical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.
7. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
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Essential cookies: Required for the website to function properly.
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Analytics cookies: To understand how visitors interact with our website (e.g., Google Analytics).
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Marketing cookies: To deliver relevant promotions (if applicable).
You can disable cookies through your browser settings; however, some features of our website may not function correctly if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Booking softwares, Instagram). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
The Hairstylist YYC
4006 16 St SW, Calgary, Alberta T2T 4H4